• Secure, encrypted payments

  • Any questions? support@arkemio.com

  • 30 days to return your item
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Payment Policy

ACCEPTED PAYMENT METHODS

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Google Pay
  • Apple Pay

All payments are processed securely at checkout. We do not accept cash, cheques, money orders or direct bank transfers.

PAYMENT SECURITY

All transactions on arkemio.com are protected by SSL (Secure Socket Layer) encryption to keep your financial information safe. We do not store your full card details on our servers. Payments are handled by trusted, PCI-DSS certified payment providers.

CURRENCY

All prices on our website are shown in pounds sterling (GBP) for the United Kingdom, in euros (EUR) for France and in Polish złoty (PLN) for Poland, with all taxes included (UK VAT at 20% included for the United Kingdom). You will be charged in the currency displayed at the time of purchase. Your bank may apply conversion fees if your card's currency is different.

BILLING INFORMATION

You agree to provide accurate, complete and up-to-date billing information when placing your order. You authorise us to charge your chosen payment method for the full amount of your order, including any applicable taxes.

If your payment is declined or your billing information cannot be verified, your order may be delayed or cancelled. We will contact you at the email address provided to resolve any billing issue.

ORDER CONFIRMATION

Once your payment has been processed successfully, you will receive an order confirmation email at the address provided. This email serves as your receipt. If you have not received it within 24 hours, please check your spam folder or contact us at support@arkemio.com.

FAILED OR DECLINED PAYMENTS

If your payment fails or is declined, please check the following:

  • Make sure your billing address matches the one registered with your bank
  • Check that your card details (number, expiry date, security code) are entered correctly
  • Contact your bank or card issuer to make sure your card is not restricted for online transactions

If the problem persists, please contact us at support@arkemio.com and we'll be happy to help.

FRAUD PREVENTION

To protect our customers and prevent fraudulent transactions, we may verify certain orders before processing them. In rare cases, we may contact you to confirm your identity or order details. We reserve the right to cancel any order we consider potentially fraudulent.

CHARGEBACKS

If you believe you have been charged without authorisation, please contact us at support@arkemio.com before raising a chargeback with your bank. We are committed to resolving any dispute quickly and fairly.

Any chargeback raised without contacting us first may take longer to resolve.

RELATED POLICIES

CONTACT INFORMATION

Store name: Arkemio
Address: 103 Av. Maréchal de Saxe, 69003 Lyon, France
Email: support@arkemio.com
Phone: +33 7 45 66 82 42
Customer service hours: Monday – Friday, 8:00am – 4:00pm UK time (9:00am – 5:00pm Paris time). We usually reply within 1–2 working days.