• Secure and encrypted payment

  • A question? support@arkemio.com

  • 30 days to return your item
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Payment policy

ACCEPTED PAYMENT METHODS

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Google Pay
  • Apple Pay

All payments are processed securely at checkout. We do not accept cash, checks, money orders, or direct bank transfers.

PAYMENT SECURITY

All transactions on arkemio.com are processed using SSL (Secure Socket Layer) encryption technology to protect your financial information. We do not store your full credit card details on our servers. Payment processing is handled by trusted, PCI-DSS certified providers.

CURRENCY

All prices displayed on our website are in euros (EUR) for France, Polish zlotys (PLN) for Poland, and British pounds (GBP) for the United Kingdom, including all taxes (including 20% UK VAT for the United Kingdom). All amounts will be charged in the currency displayed at the time of purchase. Your bank may apply currency conversion fees if your card is in a different currency.

BILLING INFORMATION

You agree to provide accurate, complete, and up-to-date billing information when placing your order. You authorize us to charge the selected payment method the total amount of your order, including applicable taxes.

If your payment is declined or your billing information cannot be verified, your order may be delayed or canceled. We will contact you at the email address provided to resolve any billing issues.

ORDER CONFIRMATION

Once your payment has been successfully processed, you will receive an order confirmation email at the address provided. This email serves as your receipt. If you do not receive this email within 24 hours, please check your spam folder or contact us at support@arkemio.com.

FAILED OR DECLINED PAYMENTS

If your payment fails or is declined, please check the following:

  • Ensure that your billing address matches the one registered with your bank
  • Verify that your card details (number, expiration date, CVV) have been entered correctly
  • Contact your bank or card issuer to ensure that your card is not restricted for online transactions

If the problem persists, please contact us at support@arkemio.com, and we will be happy to help.

FRAUD PREVENTION

To protect our customers and prevent fraudulent transactions, we may need to verify certain orders before processing them. In rare cases, we may contact you to confirm your identity or order details. We reserve the right to cancel any order that we deem potentially fraudulent.

CHARGEBACKS

If you believe you have been charged without authorization, please contact us at support@arkemio.com before initiating a chargeback with your bank. We are committed to resolving any dispute quickly and fairly.

Any chargeback initiated without prior contact may result in additional resolution time.

RELATED POLICIES

CONTACT INFORMATION

Store name: Arkemio
Address: 103 Av. Maréchal de Saxe, 69003 Lyon, France
Email: support@arkemio.com
Phone: +33 7 45 66 82 42
Customer service hours: Monday – Friday, 9:00 a.m. – 5:00 p.m. (Paris and Warsaw time; one hour earlier in London). We generally respond within 1 to 2 business days.